The tech was here in 40 minutes at 11pm.
A pipe let go behind the washer on a Sunday night. Beacon answered on the second ring, the truck was here in 40 minutes, and the price was exactly what the dispatcher quoted.
Seventeen years, eighteen vans, one standard.
Beacon started in 2009 with one plumber and a promise: the price before the work, in writing. It is still the rule for all four trades and 42 people.

Built on the price before the work.
Sam Reyes was a journeyman plumber tired of watching customers get a number after the job. Beacon's first rule, in 2009, was the price on paper before a wrench moved. Heating, cooling and electrical followed as customers asked for the same treatment. Nothing about the rule has changed.
Four promises, in writing, on every job.
The people who show up.
Master plumber, 14 years
HVAC lead, 11 years
Master electrician, 9 years
Dispatch lead
Checkable, not decorative.
Licensed, bonded and insured. Colorado plumbing 0000-PC, electrical 0000-EC, mechanical 0000-MC.
General liability $2,000,000 and workers' compensation on every employee. Certificates on request within the hour.
The tech was here in 40 minutes at 11pm.
A pipe let go behind the washer on a Sunday night. Beacon answered on the second ring, the truck was here in 40 minutes, and the price was exactly what the dispatcher quoted.
They fixed what two other companies could not.
Our furnace kept short-cycling. The first two companies swapped parts. Beacon's tech spent twenty minutes measuring and found the return was undersized. Fixed for good.
Clean, quick, and no upsell.
Panel upgrade for an EV charger. They pulled the permit, passed inspection first time, and did not try to sell me a surge protector.
Something not working? Get it fixed today.
Tell dispatch what is going on. Emergencies get a licensed technician within the hour, and the price is agreed before the work starts.